Privacy Policy

We at Mitsubishi-Hitachi Metals Machinery, Inc. (hereafter "MHMM") deal with various information in the course of our business activities (the manufacturing and sale of steel-making machinery and related equipment), including proprietary information concerning our products and information provided by our customers. We recognize that all of this is valuable information and must be handled and protected with the utmost care, and we have done so to date.

In light of the above history, we have formulated the following personal information protection policy and guidelines, and have consequently established a management system. We will endeavor to appropriately protect personal information by notifying and educating our officers and employees on this policy and these guidelines.

• MHMM will not acquire any personal information through false or other improper means.
• MHMM will use personal information only to the extent and for the purposes specified, which will be announced or noticed to persons to whom the information pertains.
• MHMM will endeavor to keep such personal information accurate and up-to-date.
• MHMM will take necessary and appropriate measures to maintain the security of such personal information.
• MHMM will furnish its employees and contactors handling such information with the necessary and appropriate guidance and supervision.
• MHMM will not provide personal information to any third party without the consent of the person involved.
• If MHMM receives an inquiry from a person about the use or content of personal information related to that person, it will provide a reasonable response.
• If MHMM receives any complaints regarding the handling of personal information, it will resolve such complaints in a prompt and appropriate manner.
• MHMM will establish rules and management systems for proper handling and protection of personal information and will thoroughly adhere to them.
• MHMM will engage in a strong effort to continually enhance personal information protection system by regularly reviewing the handling of personal information, and update and improve all rules and procedures, including this policy, as necessary.
• MHMM will comply with all applicable Japanese laws and regulations regarding the handling of personal information.

For information regarding the business purposes, the practical handling method of personal information by MHMM, refer to the following:

MHMM will acquire and use personal information only as needed for its business performance according to its business purposes, which is manufacturing and sale of steel-making machinery and related equipments. The business purposes of personal information are:

• To make applications for transactions between MHMM and its customers and other parties concerned with its business; obtain confirmation regarding customers and other parties concerned; review and assess transactions; execute and manage agreements; and conduct termination and other proceedings following termination of agreements with customers and contractors.
• To issue notices regarding improvement of MHMM products and services and of associated products and services, and respond to customer inquiries regarding such products and services.
• To respond to inquiries about the products and services provided by parties having business relations with MHMM.
• To confirm applications for and participation in various exhibitions and seminars, communicate with lecturers, and report on the results of studies and events to the persons involved, and also to provide visitors with access to MHMM’s facilities.
• To make contact with the members of any organizations in which MHMM is a member, and issue various notices from MHMM according to the purposes of activity of such organizations.
• To send publications issued by MHMM to persons who request them.
• To communicate and enter into joint contracts with various research institutes based on MHMM’s R&D activities, to which the paragraph (1) above shall apply accordingly; participate in academic societies; make recommendations for prizes awarded by academic societies; and make and manage joint patent applications.
• To communicate with journalists and analysts in publicity activities.
• To receive applications for employment, communicate with and issue the notification of employment to the applicants, and other issues concerning recruitment activities.
• To communicate and conduct transactions with public accountants, attorneys and patent attorneys concerned with the business activities of MHMM.
• To communicate with the officers, directors, employees or any related persons in the subsidiaries and affiliates of MHMM in the course of performance of business activities other than those as stated above.
• To issue notices to MHMM’s retired employees and to communicate with the families of MHMM’s employees.
• To exchange necessary information between MHMM and its cooperative, non-regular, temporary, part-time and student workers in execution of contracts with them and performance of their works.
• To provide personal information with regard to any order-based works within MHMM’s scope of business.
• To issue useful notices incidental to the above purposes of use from MHMM and its group companies.

MHMM may provide personal information to a third party with the approval of each respective individual, consign the handling of personal information, or share personal information with a MHMM group company to the extent that such personal information is required for the business purposes as stated above. (Please refer to Item 4 below “Provision of Personal Information to Third Parties")
If any personal information is acquired or used for any other business purposes than those described above, a notice or announcement will be issued separately.

“Personal Information?Eherein is defined as private information pertaining to surviving individuals of our customers, business partners and other parties concerned which include names, dates of birth or other descriptions, numbers, symbols, codes or images individually assigned to each person, or audio signs which enable identification of specific individuals (including such information which itself cannot identify individuals but which can easily refer to other information and thereby make it possible to identify specific individuals). Furthermore, in addition to information which can identify individuals, all other information which expresses facts, judgments or evaluations of attributes such as physical, properties, types of job or titles is included within the personal information category.

MHMM will take necessary and appropriate measures to ensure the security of the personal information possessed by it and endeavor to maintain the contents of such personal information as accurate and up-to-date to the extent necessary for business purposes.
Personal information which is no longer necessary for business purposes will be disposed of promptly in an appropriate method.

MHMM will not provide the personal information of any person to any third party without such person’s approval, except the following cases:

• the provision of the personal information will be suspended upon the individual's request and the matters stipulated for this provision in the Personal Information Protection Act are noticed or easily known to such person;
• the work of handling personal information is entrusted, in whole or in part, to any third party to the extent necessary for MHMM's business purposes, provided that a confidentiality agreement shall be entered into by and between MHMM and such entrusted company and that MHMM will provide necessary and appropriate supervision of such entrusted company;
• that MHMM will disclose the personal information of any specific person with any of its group companies to the extent necessary for business purposes, provided that such disclosure nature of the disclosed personal information, the purposes of such disclosure, the name of the responsible party for the management of such personal information shall be noticed or easily known to the person whose personal information has been disclosed;
• and such disclosure of personal information to any third party is otherwise authorized under any applicable law or regulation.

For information regarding the specific business purposes, the disclosure, correction and suspension of use of the contents of personal information (hereinafter "inquiries about personal information"), contact the following department of MHMM. (To make inquiries about personal information, it is necessary to submit a completed request form including a valid form of identification. Request forms will be sent from MHMM on request.
In the event the department to which the personal information was provided is unknown, or for any inquiry for general information on the process of handling personal information, contact:

[For inquiry, contact]

Mitsubishi-Hitachi Metals Machinery, Inc. CSR Development Office
Address: 34-6 Shiba 5-Chome, Minato-ku, Tokyo 108-0014 JAPAN
Phone : +81-3-5765-5231
Business hours: 08:45-17:45 (Except on Sat., Sun. and national holidays)

Inquiry by mail:

In case of making inquiry by mail, send your inquiry to the following address by filling in the necessary items.
Mail to:
Mitsubishi-Hitachi Metals Machinery, Inc. CSR Development Office
Address: 34-6 Shiba 5-Chome, Minato-ku, Tokyo 108-0014 JAPAN
Telephone: +81-3-5765-5231

【Items to be filled in】

• Content of inquiry (mandatory)
• Your name (mandatory)
• Name of your company (or school) and department
• E-mail address
  If you do not have an e-mail address, please fill in the following items.
• Postal Code
  Your address
  Telephone number
  *The personal information sent to us by mail will be appropriately destroyed
  right after we have replied to the inquiry, therefore we will not possess
  the personal information.

• Privacy Policy